One&Only Mandarina

Espectacular experiencia, lugar mágico mezclado con la naturaleza, servicio 11/10 atención al detalle!

As a family that has been fortunate to have traveled the world and experience different cultures and experiences this hotel missed the mark for us. The kids club was beautiful and staff friendly but you had to pay $45 for each craft that your child participated in the day. The tree house and butterfly sanctuary were not in use and could not be accessed (should not be advertised if this is the case).They offer nighttime baby-sitting but do not offer a dinner/movie option which our kids always love and it allows us to have a "date night." Food was good but we desperately wanted Mexican. Instead the menus were mediterranean style. Would appreciate more information on activiites available for both kids/adults on/off campus. Pricing was really high for food and drink.

Our first stay at O&O Mandarina will not be our last. This was a multi-gen family trip consisting of my parents and our 6-year old daughter, and the resort fulfilled every age group's expectations. The setting is paradisical - you feel as if you've been dropped into the midst of the jungle, but with every luxury amenity available. We were upgraded to an Oceanside Cliff Villa with an unbelievable view and the plunge pool was the perfect temperature for a quick dip whenever the mood struck. The outdoor shower is peaceful and the closet is one of the most roomy I've encountered. The spa is an absolute standpoint. Don't hesitate to return on days you didn't book a treatment, as my mother and I enjoyed an entire morning revisiting the steam room and sauna and lounging at the intimate but secluded pool. The gym if well-equipped and complete with spare headphones, chorophyll water and healthy bites for an energy boost. I was a bit hesitant regarding needing a golf cart for transportation around the resort due to its sprawling nature, but the response time was so quick and it was quite nice not to have to worry about dragging all of our belongings a distance to the beach or pool. Our daughter requested to go to the Kids Only club every single morning, which gave us precious adults only time and led to the perfect balance between a family and relaxing vacation. The Jetty provides a swimmable beach which is very rare on the Pacific side and something we missed in other locations. All in all, I HIGHLY recommend this property!

April is a wonderful time of the year to visit. Weather is very comfortable. Great place to have a private vacation with just enough interaction with others during breakfast and dinner.

My husband and I stayed at this property in April 2023 for our wedding anniversary when it was still relatively new. We hesitated to write this review for some time, but it’s a stay we still think about - unfortunately not too fondly, as our experience wasn’t on par with the high price point, especially compared to similar luxury hotels. To start, the hotel grounds and design were stunning, and we appreciated that our room was spacious, thoughtfully appointed, and comfortable. The staff were kind and friendly throughout. That said, the service was inconsistent and didn’t reflect the level of attention or polish we expected for a property at this price point. We understood the hotel was still finding its footing, but several issues left a lasting impression. The most serious issue was that I got food poisoning from the breakfast buffet on our second day (we had only eaten at the hotel during our stay) and was very sick for the remainder of the trip. A staff member kindly offered to bring an electrolyte drink, but it was never delivered, and no one followed up or checked in for the rest of our stay. We filled out the post-stay survey with this feedback and also noted some communication lapses and incidents inconsistent service. Unfortunately, we never heard back from hotel management. For a property of this caliber, we would’ve appreciated at least some acknowledgment or gesture of care - especially given the circumstances. One&Only Mandarina is a gorgeous property, and we have recommended it to friends based on the setting and accommodations alone. But for us, the stay ultimately fell short and left us feeling more disappointed than refreshed on what was meant to be a special trip.