Grand Hotel de la Minerve

Un service pas à la hauteur. À éviter Bad service. To be avoided ALAIN LATAPY 04/05/2025 at 01:59 Delighted to be able to enjoy the rooftop, we made reservations for the evening of May 1st in the morning. On site, near the rooftop bar, a young woman took our name and phone number for that same evening at 7:00 p.m. Excited, we canceled our reservation at a very popular restaurant to enjoy this experience. 7:00 p.m. arrives and we arrive at the hotel where the doorman practically refuses us entry and prevents us from going up. After our insistence, we go upstairs and arrive at the same bar where a manager, this time, greets us coldly. He checks the same tablet and dismisses us like nobody's business because there is no reservation in our name. Seeing our dissatisfaction, he offers us a table inside where it is warm and, of course, not at all the same experience. We go downstairs very frustrated by such dismissive treatment. Downstairs, we find the lobby bar manager, as friendly as in the morning. Faced with our story and the poor treatment we received, he offers us an aperitif. The evening is ruined, however, by a company independent of the hotel that manages the terrace. The service is haughty and worthy of a low-end hotel. A highly recommended place by media to be avoided completely.

While making a reservation on line we mistakenly prepaid for three nights for our honeymoon in October after arriving from a cruise. When we came down with COVID we had to cancel our trip. We immediately contacted the hotel and explained our health situation being in our 70's and 80's. They refused to give us a refund but said we could change the name on our reservation!! At the time the EU was recommending the EU countries not admit Americans due to COVID. Now just a few weeks later on October 26 we have rebooked our cruise and contacted the hotel to say we will come in April for five nights and would like to use the $1500 as a partial payment for our stay. NOW they say that they are closing Dec. 1 for "refurbishment" and we have lost our money! Not offered even a partial refund as Good Faith and I'll bet they rented that room again for the three nights we paid for. Shame, Shame on them. A Monsignor with the Catholic church recommended the hotel to us and he is mortified.

Just love the rooftop bar, but can't wait for the rooftop restaurant to reopen! The views are spectacular: You just simply hover above the Pantheon's dome and realize how magnificently and cleverly built it was, with its concentric rings getting smaller and lighter! What an amazing architectural feat! Having drinks on the terrace with its fabulous views is usually a treat, except that the pigeons are getting too bold and annoying and you have to keep chasing them away!

We stayed here from July 8 thru July 11/ 2021. Our flight was cancelled so we had to come one day later. The Hotel was nice enough not to charge for one day that we could not make. We called the hotel from the Airport as soon as we knew we won't be there July 7. Everyone was nice and professional. Our room was big and super clean, great view from our room #434. The only problem I had was that they charged 100 euros for our simple breakfast. My husband had an omelet and I had sunny side up eggs with bacon and 2 croissants, 1 yogurt, 2 cappuccinos, and mixed cheeses. It wasn't a buffet breakfast. I will stay again at this hotel but without breakfast unless they have a buffet breakfast like the picture shown in the lobby. They also did a good job of providing a taxi from the Airport. We do recommend this Hotel.

I have been in this hotel at least 5 times. The latest time I visited Rome in 2019 I decided to choose another Hotel very close to this Grand Minerve Hotel, called Iconic Pantheon and this time, I have remembered why. This Grand Hotel de la Minerve needs a refrm urgently. In fact I can not understand how it is possible to get or to keep 5 stars when teh hotel is a regrettable situation. The bathroom of the rooms are like in 1970`, the carpet of the room is better do not say anything about it. the painting, the furnitures. In summary it is in a marvellous location, from my point of view has teh best location in Rome, but everything, all the things MUST be upadted.