Cheval Blanc St-Barth Isle de France

One hestitates to leave a bad or mediocre review of a property where the hard product, overall, is good, and the brand equity around the world is associated with finesse (the Maldives CB is impossible to fault). But this needs to be said to help the hotel improve, in a hgihly competitive environment where other properties, like the Eden Rock and Hotel Barrière Le Carl Gustaf, are always at the top of their game. Once again, the experiece here was substandard. Lunch at La Case, the higher end restaurant than La Cabane, was truly horrendous. The service was slow and disengaged (are they all stagiares who just arrived for the end of the season, and why are so many crowding the valet station with the restaurant not properly covered?) One could be forgiving of service ineptitude if the food were something refined. It's unnecessary to rehearse every problematic detail, but highlighting the worst of the worst, the burgers were really dire... A small whiteish thin square of chewy and tasteless meat coupled with a square of processed cheese that were served cold, really shocked the senses. Even takeout joints on the island serve a better quality burger. And the whole experience was so beyond redemption that one didn't have the heart to complain. It's as if the kitchen just didn't care what it sends out and there's no F&B management exercising quality control. Curiously, the previous night speaking to a couple from California in another St B restaurant, they said they were just at La Case and it was the worst dining experience they had had on the island and their only bad meal. Something is clearly wrong. This is no good for the marque of Cheval Blanc, for St Barts, and la gastronomie française. Please fix it! The setting and ambiance are just too nice to be spoiled by this degree of bad.

Everything from the friendly staff to the beautiful room, spa, and delicious dinner was incredible! One of the best hotels we have visited in the world! Cheval Blanc St- Barths have mastered the art of hospitality. Highly recommend!!! Can’t wait to be back.

Absolutely loved my experience at this property. Stayed in a Garden view Villa which was extremely roomy, well- appointed with amenities, and had a lovely outdoor covered and exposed patio area that was private. The staff go out of their way to make you feel valued and respected and will accommodate any whim or request you might have when possible. Service at all of the restaurants was impeccable. Very nice selection at the breakfast buffet but The kitchen is pretty much equipped to handle any requests you might have for an à la carte menu. Food quality was great. Beach Area was Awesome: excellent service and selection for beverages and food. Outstanding view. Felt more exclusive and upscale than the other beaches we visited on the island (including Eden rock.) Concierge staff were great to work with and extremely helpful when planning itinerary before our arrival. Once on the property they were always available and ready to help. This property is The epitome of a high end tropical paradise-Not sure what else you could ask for.

Dined at the beach restaurant with feet in the sand. Some of the best views on the island. Every aspect of the property is luxurious including a mens and womens boutique. Poke bowl with tuna sashimi was delicious! You can also get beach chairs when available.

Nous avons passer la journée en plage sans dormir à l’hôtel, L’accueil était chaleureux, nos voisins de st Barthelemy nous on reçu comme des ViP. La plage était très belles et le service en plage était top. Le restaurant était bon surtout le chariot à dessert . Hâte d’y retourner prochainement .