Moonrise Hotel

The Moonrise has fallen sharply in quality the past two years, and it's sad because these are self-inflicted problems gone unchecked. Moonrise management, such as it is, seems to be a guy maybe 25 who feels that guests who book via third party sites for cheaper rates get views of the police station and zero maid service. Fair enough, it's your hotel, but don't sell it as an equal experience, because it's not. $900 for three nights of looking at a police station and being banished to the back 40 where maids don't dare tread is no way to treat repeat visitors. No more Moonrise for us. Abysmal management has driven a nail in that coffin.

I enjoyed the makeup mirror and the soft towels. If you're concerned about cleanliness, this is not the place for you. In the first room, the toilet was dirty, so they gave me another room. In that room the shower floor was dirty. The bed is not made properly; the sheet is just laid on top of the mattress. You may like this next part or hate it, but you should know that the entire property smells of cannabis. The single bathrobe that they provided for two people was not soft. This was an $80 experience, not an experience that costs what they charge.

We selected this hotel for its proximity to WashU and its cool location. It had comfortable beds and good water pressure but the room was tired and in need of a serious makeover. It was dirty when we arrived and we were right next to a laundry so it sounded like water was running all night. Additionally, the service and housekeeping were horrendous. We didn’t get any housekeeping services - the guy with the housekeeping cart near us reeked of weed - and, what really irked me, is instead of trying to make it right, the hotel told me I booked through a third party vendor and I needed to contact them. The third party vendor booking is not obvious on Moonrise’s website and reaching out to them just led to a runaround with neither party taking responsibility. We paid $350 per night and it was way over priced. There are many better hotels in Clayton that are a 5-10 minute Uber ride from the action!

We just spent 3 nights and had the best experiences here. Staff was cool, knowledgeable and most of all kind!!! Thanks to Scott at the desk for starting our first Moonrise welcome, Danny for helping with our bags and a Huge shoutout to Sydney who made us feel like family❤️. Valet was on it as well!! Keep up the good work guys, you were all wonderful. Till we return, 👏☮️👏☮️

Grat location in a fun part of town. Many dining options right outside the door. Rooms are comfortably furnished. Liked the space related memorabilia in the lobby area. Front desk staff friendly and helpful. Plenty of free parking just behind the hotel.