Zadun, a Ritz-Carlton Reserve

This hotel is amazing from the time we arrived. We were greeted by Gabriel the head butler who goes above and beyond for you! We received a specialty drink on arrival and we were also given chips, guacamole and treats in our room. Our room was spacious and beautiful 10 out of 10. Housekeeping was amazing too. The food and drinks were delicious and everything was above and beyond. Great Service! We stayed at the Four Seasons Cabo del Sol on this same vacation and the Ritz Zadun was far better. We ate at Arce and Flora Farms and it is super close to the Zadun. To be honest I thought the service was way better at Zadun than the Four Season Cabo del Sol...they don't have swimmable beach either. It is expensive but was worth the money.

This was our second stay at Zadun. This time we went to celebrate my husband's birthday. We invited my MIL and FIL to join us. It far exceeded all of our expectations. We were lucky enough to have Mario as our butler again. He is incredibly kind, friendly, professional and attentive. He checked in on us daily, and it was nice to chat with him about life, work, travel, etc. The staff at Zadun go above and beyond. This reserve property stands out as far as service is concerned. Everyone calls you by name everywhere you go. Staff are responsive when you text your butler, or need a golf cart. Also, Juan Flores, the chef at Barrio was beyond attentive. He came out numerous times to check in on us, and surprised my husband with various desserts and treats every time we ate there. I cannot emphasize enough how wonderful everyone is at Zadun. Our kids enjoyed the kids club, which is really big with a lot of daily activities. We booked Luisa again from Baja Babysitting to help with our boys. She is lovely, communicative and great with our boys. They were excited to see her again for this second trip back to Zadun. All in all, excellent stay and we're already planning to return for a third time.

Vacationed at Zadun with my husband & 13 yr old son. First time staying in San Jose vs. Cabo San Lucas and we loved it! Check in was a bit rocky, but once a manager stepped in, we were upgraded to a beautiful suite. Everything was smooth sailing from there & we had a truly amazing vacation. The staff was exceptional. Dylan at Barrio was so sweet. I commented that I loved the torrejas at breakfast, so he arranged a private cooking class for us with chef Roberto which was so fun! Hazeal at the pool was so friendly & helpful every morning setting up chairs for us. Xomara at Candil bar went out of her way to make a special drink for my son. Edgar, our butler was so attentive and helpful during our stay. We caught fish on a fishing trip and chef Romero prepared a delicious & memorable dinner with our fresh fish at Equis. Our Cortez suite was beyond amazing. Room & grounds were clean & well maintained. The food at all of the restaurants was fresh & delicious. We dined at Humo twice, it’s pricey but really good. Breakfast & lunches at Barrio were both great as well. We dined off property several times too, it was easy to get into town, to flora farms, acre, etc. Overall such a great trip. We can’t wait to go back!

Checked in as an ambassador Marriott level. They told me they gave me an upgrade, but it wasnt. They said I had this LOW room reservation, I showed them my reservation which was for a higher room. Finally, they said, they DONT DO UPGRADES. Gave me a room right next to where the cleaning staff meets, parks their carts, etc, with much less privacy. Telling me that my reservation was at entry level, WHILE I AM PAYING AT A HIGHER level, simply isnt acceptable. Room 202 today

"Viajes de excelencia que ofrecen la mejor calidad, con atención a los más mínimos detalles. Personas únicas y altamente capacitadas, dedicadas a brindar experiencias personalizadas que superan todas las expectativas, siempre con carisma, amabilidad y un enfoque impecable en el servicio al cliente."