The Ritz-Carlton, Santiago

We had a good fortune to stay at the Ritz Carlton on three different occasions during our recent trip to Santiago. Each experience was outstanding! The location is fantastic. We could walk to a variety of excellent restaurants, and the hotel staff did a great job of giving us direction on the best options and making reservations for us. The rooms were modern and well appointed. Water pressure in the shower was excellent. The spa, pool,,and fitness center were great, and the food at their restaurant on site was delicious. But the best feature about the hotel is the service. It was outstanding! Sebastian at the front desk could not have been kinder to us. All of the concierges, particularly Kristopher, were great resources for us. Another female concierge (whose name I can’t remember), had determined which restaurants would be open over Easter weekend - and walked half a block with us to help us find La Cabrera. And Sebastian, the bellman, held items for us and assisted us in many ways. By the end of the stay, I felt the need to get a group picture with this amazing group, which I was calling “mi familia” by that point. Muchas gracias!!!

No hay mini bar en una Junior suite y tampoco puerta entre el dormitorio y el salón y un interruptor de la luz controla los cuartos así que si alguien está trabajando en el salón el otro no puede dormir . Esto NO es un hotel de cinco estrellas!!!! No pensamos volver

We stayed for three nights before an Antarctica cruise. The room was very comfortable, lovely views and a great bed. We booked a club room and enjoyed the club lounge and all it had to offer and appreciated the delightful staff in the lounge. We had a problem with a booking agent with which the RC desk staff have been very helpful and attentive in assisting us in getting a resolution with immediate responses from the desk staff to our emails. The hotel is very much "old school" but no harm in that. Would be happy to stay there again.

Maravilloso en todo sentido , mi mejor experiencia en hotel, habitación espectacular, el baño super completo : bata, pantuflas, etc, Tina grande, atención del personal, el desayuno exquisito con una gran Variedad de alimentos , el bar super agradable. La piscina inmejorable . Gracias !

I find that the hotel is excellent in every way—except for the 9th floor, if you happen to get a room right below the Club Lounge. In that case, you should be prepared for a lack of peace and quiet in your room. There is constant scraping of chairs, clattering of dishes, and the clicking of high heels from above—back and forth, back and forth. I believe the staff should wear soft-soled shoes up there; it’s the least they could do to minimize the noise. In any case, if possible, it’s best to avoid staying on the 9th floor.