Grand Hotel Continental Siena

I was so excited to stay at the nicest hotel in Siena on our trip and we stayed here 2 nights. After the first night, I woke up covered in bites. I told my husband I thought there were bedbugs and he thought I was crazy. I was itchy all day and had about 10 to 12 bites all over my body. The next night we were up all night. He started getting bites as well. We told the hotel in the middle of the night and they said that we must have left the window open. We let them know we did not open the window. They let us switch rooms, but the damage was done. The next morning they apologized and said they misunderstood with the language barrier and thought that there were flying insects in the room. They told us that they would refund us for the entire stay because of the inconvenience and how grossed out we were. We showed the front desk lady our bodies covered in bites and she apologized and said she would refund the entire stay. When I got home and still had the charge I called back and they said they didn’t find bugs and wouldn’t refund us. No contact from them at all they just changed their mind. A simple Google search will let you know how challenging it is to see and find them. We certainly saw them a few times after leaving this hotel on our stuff. This was such a disappointing and disgusting experience. We had to go launder all our clothes in the middle of our vacation, couldn’t bring our luggage into any other hotel after this, and the fact they think we would make this up when we showed them our bodies were covered in bites is appalling. Not 5 star service or cleanliness, don’t stay here.

This is an elegant hotel in the heart of Siena. You can walk everywhere from here and return to high ceilings, elegant furnishings and luxurious linens. They even have a pillow menu! The staff address any questions or concerns promptly and we were were very comfortable here. It’s the only 5 stay in Siena and it’s worth it!

The grand continental hotel in Siena was 5 stars! From check in to room service, maid service, bell service, restaurant service all was first rate. You will not be disappointed. I had heard this hotel was the best from my daughter who spent her honeymoon here in Feb. 2018. The hotels location is right in the middle of the historical town. You can walk everywhere and we did. I can’t wait to return.

I’ve wanted to stay at this hotel since my first visit to Siena 25 years ago and it certainly didn’t disappoint! What a beautiful hotel just a few steps from the Campo and Duomo. We had a luxury room with view and it was fabulous - a nice sized room with a very high ceiling and a gorgeous view over the rooftops of Siena towards the Duomo and the countryside beyond. The salon is beautiful and the frescos are original from when the palazzo was built. The staff were very friendly and welcoming. We had the wine tasting and dinner experience in the cellar which was amazing and something I will never forget. Overall, an outstanding stay and we’d love to return one day.

This hotel is amazing! The staff is incredibly friendly, knowledgeable, and accommodating. Our room was upgraded to a Junior Suite & it was the nicest hotel room I have ever stayed in. The staff made travel arrangements for us & gave us terrific recommendations for dinner. There is a bar & dining available. We also did a wine tasting in the wine cellar which informative & delicious! The location is terrific for exploring Siena on foot. Would strongly recommend!