Eurostars Sitges

Disappointing Experience – Lack of Response from Management I recently stayed at this hotel and, unfortunately, experienced significant service failures that do not align with the standards of a five-star establishment. Upon arrival, the welcome was far from what one would expect, and to make matters worse, there was no hot water in my room. As a loyal guest for the past 15 years, I expected not only a high level of service but also a prompt and professional resolution when I raised these issues. However, despite my attempts to reach out via email, I have yet to receive any response from the management. Given the circumstances, I believe that offering a discount voucher, as initially discussed, would be a fair and appropriate resolution. The lack of communication and follow-up is deeply disappointing, and I hope the hotel takes this feedback seriously to improve its service for future guests. Would not recommend at this time unless significant improvements are made.

Gran Hotel con una privilegiada ubicación, alejado del bullicioso centro de Sitges y con una maravillosas vistas al mar. Servicio excelente, destacando a la Srta. Mar que nos atendió muy amablemente durante el desayuno con gran profesionalidad. Hotel muy recomendable.

Tuvimos una reunión de trabajo dentro de este hotel y la verdad es que la comida nos sorprendió. Unas vistas muy agradables y un staff muy simpático. Sin duda lo puedo recomendar si pasas por Sitges y quieres disfrutas de una buena comida. . ..

This is not a 5 star hotel. Exept from the pool area which was exellent, and the buffe-dinners (if you can get there when they are opening, not 1 hour later then things are gone), and a stunning view, everything else is not worth the money. The area has no options to buy anything, exept stuff from hotel bars and minibar, where we had to pay EURO 4,- for a small box of hotel-branded water... and so on. Entering the hotel, it was extreemly poorly information from the front desk, we had to use a magnifyerglass to find our room from the tiny piece of copy-paper that were handed to us. No information of the bus-scheduals from the hotel to the city or beach (yes it is very far from city-center / beach) We talked to several guest with the same expirience. The background-music was playing almost everywhere and almost all the time, and was for 3 days the same old stuff, like they play in an old-peoples home / retirement home. We tried to mention it to the staff many times, along with other guests. The room wasn't cleaned as i should be; hair from former guest in the bathroom, cigaretbutts on the balcony. We had to walk a very long distance from our room to the dining-area, so if your not good at walking, make sure to book a romm close to the dining-area. The service all over is moore like a 3-star hotel, and way over-priced.

El restaurante del hotel ew muy tranquilo y tiene una buena cocina. Vamos a menudo durante los meses de verano y primavera. Buen servicio de mesa y, para ser Sitges, muy tranquilo. Menú mediterraneo y buena calidad-precio. Está ubicado en un hotel de lujo.