Shangri-La Hotel Sydney

**DO NOT STAY AT SHANGRI-LA** This has been the worst experience both customer service and hotel I have come across and I have not even stayed at the hotel yet!! My wife and I received a Shangri-La gift voucher as wedding present from work colleagues that we were grateful to get. First, I tried to use the voucher at another Shangri-La hotel other than Sydney as we live there and NO.. it can only be used in Sydney. I tried to call the hotel to make a booking at about 8pm and was told NO.. I need to email the voucher which I said I did previously a week ago. I said I did not want to correspond by e-mail and want to be put through to talk to someone and make a booking and was told NO.. the internal reservations team only works 9am to 5pm and it’s up to me to ring back. Seriously!! this is suppose to be a 5 star hotel and you have to ring to fit in with their working schedule to make a booking when in should be a simple quick process to do 24/7.. So, I call back today and spoke to the internal bookings representative during their working hours and NO.. they cannot find my voucher number that i read the details out off the voucher that I have in my hand. Was asked to send a copy of the voucher that I said I did already a week ago but NO.. that person it was sent to was not in today. So I send again. Now, I try to book a room and as it is for a special occasion of our reservation I want n Executive Harbour View King Room. booking on Booking.com I can get this room if I book through them for $415 for the night and can I book through them and use the voucher but NO to use the voucher I must go through Shangri-La Hotel direct. I ask can you match the rate on Booking.com? NO.. that is a discounted rate and the Terms & Conditions of the voucher this voucher is for regular rates not discounted rate and vouchers can only be used on full fare regular room rates. So Shangri-La won’t budge was told there is no flexibility and I left with no choice but take it or leave it put your hand in your pocket and will have to pay an extra $100 on-top of the Booking.com rate with appalling customer service and inflexible company policy. Last problem is this review has taken and wasted another 10 mins of to type now absolutely frustration but if this review convinces someone else not to stay at the Shangri-La then at least some justice will happen. Again I have at this point I have not even set foot in the hotel yet. **I WILL NEVER EVER BOOK OR STAY AT ANY SHANGRI-LA HOTEL IN THE FUTURE AND ADVIS EVERYONE ELSE TO FIND ANOTHER 5-STAR HOTEL THAT DO WHAT THE RATING SUGGESTS!!**

The accommodation cost was $1899. When we checked in they took $2300 and said we would get the $400 back when we check out if there were no damages. Now the shocker, they went and took the $1899 off on top of the $2300. Now i am $2300 short in my bank account as it shows pending. When you phone them they blame it all on the bank for withholding the funds. They just dont get it. All you had to do was give me back the $400, you already had the $2300. Never staying at Shangri La again. Absolute morons!!

I am rarely in a city with this hotel chain so I wanted to try it out. It was fun to arrive in my room and see a different view of Sydney than I had before experienced by being down by the water. The room was nice. The check in was fine. I wanted a hotel with a pool to relax between my sight seeing. I think the pool needs some access to the outside. There was actually a patio area, but it was closed. Maybe for the winter.... It was warm enough though to want to get outside and enjoy some fresh air. The restaurant on the 36th floor was a great experience. The breakfast buffet had a good mix of Western and Asian food options. The hotel is up on a hill and accessibility is kind of a challenge if you have mobility issues. I prefer to go everywhere on foot. It is quite hilly in the area. There are some nice local vibe pubs super close that I would have enjoyed trying if I had been staying longer.

This is a superb hotel. The views are stunningly beautiful, the rooms are generously spaced and the staff in the Horizon Club lounge are so warm and welcoming. A special thank you to Jay, Nikka and Michael who provided such a lovely welcome to us and our toddler. It was such a delightful experience and we are very grateful for their outstanding hospitality, they are true professionals and their care for their roles really shines through. Thank you Jay, Nikka and Michael.

I do not often write a review but our stay at the Shangi La in Sydney was next level the Staff are just so welcoming and friendly, the wife and I were very impress with the level of service, rooms are very clean, and a very comfortable bed all made our experience enjoyable over a six-night stay. Little things like being severed ANZAC biscuits on a silver tray as you entered the building on ANZAC day a great touch. Well done !!!