Cerulean Tower Tokyu Hotel

Beautiful hotel in great central location close to SHIBUYA station and very easy to access all parts of the city. Large spacious room (especially contrasted with other Japanese hotels) and very high up so our room looked across the city and had a terrific view of Tokyo Tower lit up at night. Lots of space for opening suitcases, organising your belongings and a beautiful, modern well equipped bathroom with a bath as well as a shower. The Japanese think of everything so you could travel here without bringing any toiletries - even hairbrushes and straighteners are provided. Everywhere was spotless with excellent attention to detail. Rooms were serviced well each day. You can arrange for your luggage to be transferred by the next day if you drop it by 3pm on the day before departure. Much better than trying to navigate the rail system with it. Staff are warm, welcoming and helpful. Nothing is too much trouble. We had a couple of days of rain and they were happy to lend us umbrellas. There’s a 7-11 on site if you need cheap snacks . It is a large business style hotel and equipped with everything you’d expect accordingly. We would definitely stay here again.

Top location near Shibuya Crossing and Meiji shrine.Check-in very professional . Room on 23th floor with amazing view.Open toilet to bathroom.Carpet floor. Only one sink.Breakfast very diversified.Kind staff with best and prompt service. Can recommend.

Okay guys let me get this straight up when on my checking our check in was expected to be smooth until the manager said that they wanted us to pay even more for our stay fares. First thing I HAVE NO IDEA WHY WOULD THIS GUY WANTED TO PAY SOME EXTRA MORE MONEY FOR OUR FARES! Then I have no choice but to pay all my extra money for this, WHICH FROM NOW ON I CANNOT BARELY ENJOY MY REMAINING 2-3 DAYS JUST BECAUSE OF ALL MY SPECIFIC AMOUNT OF MONEY FOR THIS TRIP!

My friend and I stayed at the Cerulean Tower Tokyu Hotel on our recent trip to Tokyo. The hotel is modern, elegant, and lovely--very close to the Shibuya station, and the staff were friendly and professional. Our room was clean and quiet, with a minibar, coffee maker, and L'Occitane bath products. (The water pressure in the shower was excellent!) We enjoyed the many choices at the breakfast buffet, and the coffee was prepared as we requested. The one complaint is that the hotel gym is open only limited hours (9 am - 9 pm). This makes it virtually unusable for those who work out early or late. We had stayed in top hotels in Osaka, Hiroshima, and Kyoto prior to Tokyo, and all the hotels there had gyms open 24 hours to guests. With that one caveat, we enjoyed our stay at the Cerulean Tower Tokyu.

We had a very disappointing stay at the Cerulean Tower Hotel in Tokyo. The rooms were dusty and clearly not cleaned properly, which was unacceptable for a hotel at this price point. The breakfast was terrible — so much so that we asked to cancel the remaining two days of our breakfast booking. The staff simply said they couldn’t do anything and offered no resolution whatsoever. Customer service was poor throughout, and for what you're paying, it's absolutely not worth it. There are far better options in Tokyo — I’d recommend a Hilton or Marriott instead. Sadly, this was one of the worst hotel experiences we’ve had. Avoid if you value cleanliness, decent food, and good service.