Conrad Tokyo

We really weren’t expecting this level of service and perfection in hospitality. The property is in excellent condition. The rooms are huge and updated. Yes, the tiles in the might show a little age, but nothing to diminish the level of service and amenities you get with your stay. The breakfast is delicious and dinner at the casual restaurant was excellent as well. Skip the Japanese restaurant though… really really really an amazing stay. Pedro the Guest Relations General Manager was a standout of our time there. We even got a framed family picture on our last night. I really can’t recommend this hotel enough.

Great location with easy transport connections, although we mostly used taxis. The hotel is in an office building with the top floors (28 - 37) dedicated to the hotel, so not like a typical lobby. During our three nights there, we dined at all four restaurants with China Blue being our favorite. The service, view and food were all exceptional. They actually had three certified sommeliers on duty! The staff were all friendly, happy and ready to make you happy, especially the turndown service staff and the concierges. Our favorite was Fumis Murase, the Front Office Guest Relations Manager who went above and beyond to assist us. Now the frustrating part: we were supposed to get an upgrade "if available." There were plenty of rooms available BUT they only wanted to upgrade one level (bay view) which were all sold out. Why is it so hard to upgrade two levels, if it is available?! We had two rooms, so after some sweet talking and coaxing, we did get one corner king city view suite. It was much appreciated!

An extra special mention to Hiroyuki Mizutani who exceeded expectations in looking after us during our stay. Mr Mizutani helped us from the moment we arrived until our check-out. Including, how to efficiently use Tokyo's public transit.

We had a wonderful stay at Conrad Tokyo and were especially blown away by the incredible food and top-notch service. Every meal was a delight, with beautifully prepared dishes that impressed both the adults and our 5-year-old and 2-year-old! A special shoutout to Izumi, who made our experience truly unforgettable. She was so kind, warm, and attentive—our son still talks about how nice she was! It's rare to find service that makes such a lasting impression, especially on a child. We’re already looking forward to coming back during the first week of August. Thank you to the entire Conrad Tokyo team for making our stay so special. Can’t wait to see you all again soon!

Easily one of the nicest Hilton properties I've stayed at. The service was beyond 5 star, literally every single person there went out of their way to make our stay perfect, from front desk to the shop to the restaurants to bell desk. Cannot say enough about how they take service and kindness to the next level. Room had a beautiful view of the Hamarikyu Gardens. super comfy bed, awesome rainshower/soaking tub wet room. Location is perfect for a short walk to the Gardens (5 minutes) to Ginza (a little over 10 minutes). The only less than stellar part was the food was hit and miss. Noodle dishes were great, the rest was a bit mediocre, but you're in Tokyo, a food wonderland, so save eating at the hotel as a last resort.