Four Seasons Hotel Tokyo at Otemachi

We booked our stay at the Four Seasons Hotel Otemachi through the American Express Fine Hotels + Resorts program using our Amex Gold card, but we are also Platinum cardholders and expected the associated FHR perks to be honored. At check-in, the front desk incorrectly claimed our reservation was made through Expedia and refused to provide any of the benefits promised through the FHR program. We showed them our confirmation, our Platinum card, and even had Amex customer service directly confirm that the booking was made through the proper Amex portal—not Expedia. Despite all this, the staff still refused to acknowledge the error or offer any kind of resolution. We wasted a significant amount of time trying to explain the situation, but the staff showed no willingness to help or make things right. This was an incredibly disappointing experience. For a hotel with a five-star reputation, the lack of professionalism and customer care was unacceptable. We expected much better from the Four Seasons brand.

We have stayed at many fine hotels around the world. This hotel ranks right up there as being one of the best. Location - across the street almost from the Imperial palace. It is the financial district for Tokyo. About 20 to 30 minutes from Ginza district by cab. The rooms are all on very high floors with the lobby being on the highest. On a clear day you can see Mt. Fuji from the restaurant.

I was celebrating a special milestone birthday and picked this hotel after reading several reviews. I was just blown away from pre-arrival to departure! Their attention to detail was just phenomenal! The service was just impeccable: - I needed a baby bottle steriliser and had asked if they had one prior to arrival. They went the extra mile and even arranged for housekeeping to send me photos via email. - When I arrived, they wished me a happy birthday had upgraded me to a deluxe room and there was a cake and decorations waiting for me. It was truly lovely and thoughtful. - When I got to the room, the steriliser had already been set up! In other hotels, I've had to remind them to send this. Also, I had ordered packages from Amazon and instead of having to chase, they brought them up to me. The room and facilities were also amazing. It is a new(ish) hotel and the room as well as the gym and pool were very modern and well-fitted. The views of the Imperial palace were just breathtaking. Location wise, while it is in the CBD are, it is really convenient and close to the Imperial Palace. The only thing I regret is not getting a room with the Imperial Palace View. The city view was ok but nothing to write home about.

It is a beautiful hotel with a great view of the imperial palace and you can even see the guards training from the high up floors. I love the staff and the decorations like the cherry blossoms are beautiful. The pool is amazing and also has a great view and the food especially Japanese Breakfast, Buffet, and Italian Restaurant. I do think the Afternoon Tea could have better service as they were very slow. They do have a lot of options however for the food. Overall beautiful experience

We had fabulous cocktails, which were twists on the classics but definitely upped the game. We had a very informal and insightful hostess, Maria Francisa, who added a lot to our evening of drinks. The location, on the top of the Four Seasons, was beautifully laid out to match the fabulous cocktails. Next time we’ll plan for more time for food!