Sofitel Washington DC Lafayette Square

Room was good with comfortable Sofitel bed, but: - Very unfriendly check-in at 10:30 pm at night-time. It seems the check-in staff had been criticised repeatedly before on the net. Not sure why they don't replace a certain lady. - We were not informed by reception that our room was "hidden" on the 2nd floor behind the conference rooms which forced us to return to the reception to ask for directions. - My platinum status was not recognised despite having booked via the Sofitel app: no welcome amenity, no (visible) room upgrade - I stayed at the Sofitel LA the week before and received the standard platinum advantages and don't understand why the Washington Sofitel is different... - Small hopeless gym tucked away in the basement - Long waiting at breakfast before being allocated a table All these points have been raised by other travellers several times and Sofitel promised improvement - obviously nothing is being done.

The only thing I would change, is that there was no refrigerator in the room. There was a wine cooler, but you had to call to have a refrigerator delivered.

In September 2023, my wife and I had a very disappointing stay at the Sofitel Washington DC Lafayette Square (see that review for details). In response, the General Manager graciously apologized and offered us an upgraded room at the same nightly rate if we stayed there again. True to her word, the general manager provided those terms to us even though we did not return until April 2025. The difference in our room quality from 2023 to 2025 was night and day. The 2025 room (number 1026) was in very good condition and was very quiet. Whereas in 2023, my wife hated the room so much that she checked out early (I was prevented by my obligations in DC from checking out with her), this time she loved the room so much that she wants to stay there again. I cannot speak to the other rooms, but the one that the general manager assigned to us in 2025 was excellent.

I had a great stay at Sofitel in DC. The room was spacious and comfortable. Breakfast is delicious (only a la carte, so it is suggested that you purchase it with the booking). The staff is polite and available. Also, it is close to the main attractions in DC.

The location is fantastic, and I assume that is what warrants the high price for the room. The room was very small for an extended stay (we were there 13 nights). The maid service was excellent, as was the front desk. The service in the restaurants, and the menu selection was poor.